What is your return policy?
We accept returns within 14 days of delivery for items that are unworn, unused, and still have the tags attached. Sale items, pre-orders, used items, and jewelry cannot be returned. For full details, please check our Return & Refund Policy.
How long does shipping take?
Delivery times vary based on your location:
- UK: 2-5 business days after dispatch
- EU: 5-10 business days after dispatch
- Rest of the World: 10-21 business days after dispatch
Please note that there is a processing time before dispatch. Choosing EVRI24 does not mean your order will arrive within 24 hours; it refers to the shipping time after the order has been dispatched.
We offer flat-rate shipping and will provide you with a tracking number once your order is on its way.
Do you ship internationally?
Yes, we ship worldwide! However, please be aware that international customers are responsible for any customs duties, fees, and taxes required by their country.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to follow your order's journey.
Can I exchange an item?
Yes, exchanges are allowed. Please contact us to arrange the return and follow the instructions provided. After we receive and inspect the item, we will confirm if the exchange is approved.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other available payment options shown at checkout.
Can I cancel or change my order?
Once an order has been placed, we are unable to guarantee changes or cancellations. If you need to make an adjustment, please contact us immediately, and we'll do our best to assist you.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 14 days of delivery with photos of the damage, and we will assist in providing a replacement or refund as appropriate.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. These are sent via email and can be redeemed at checkout.
How do I know which size to order?
We have a size guide available on each product page. If you're unsure or need further assistance, feel free to contact our customer support team.
Any other questions?
For any other shop related questions, please feel free to reach out to us via store@dnballstars.com.